Standard Disclaimer

Products purchased from Dassys may be refunded only if cancelled within the following timeframe:

Annual Plans+ Within 30 days of the date of the transaction

Monthly Plans*+ Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)

+Security products with remediation service cannot be refunded once a cleanup request has been submitted.

?Date of the transaction,? for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Dassys in accordance with the terms and conditions of the applicable product or service agreement.

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Note : Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products. This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

Products With Special Refund Terms

Ad Spend : For SEV Premium, the ad spend and search marketing fees are non-refundable for the current month. We may refund future pre-paid months and future-month additional ad spend and search marketing fees.

Domain Name Registrations/Renewals

1. Standard Terms - No Refund
Get Started Service : If a Get Started Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

SEO Services : You can cancel SEO Services at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel SEO Services and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Social Media Management : You can cancel Social Media Management at any time and we will not bill you for future months. However, you will not be refunded the cost of the present or past months since the service has already been performed. If you cancel Social Media Management and request a refund within 48 hours of initially purchasing or renewing, you can receive a full refund for that month of service. After 48 hours, however, you are responsible for paying for that month, but will not be billed for future months.

Sitelock : You may request a refund within 30 days from the date of transaction ONLY IF you have not yet activated the product.

Professional Web Design Services
Web Services: 30% cancelation fee when in progress, 70% cancelation fee when site design is delivered for review, non-refundable once complete.

Logo Design: 40% cancelation fee when in progress, non-refundable once Artwork Delivered.

Website Makeover Services : 30% cancelation fee when in progress, 70% cancelation fee when site design is delivered for review, non-refundable once complete.

Purchased Product w/ Free Domain In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on Deep ?s website and is not subject to any promotion, discount, or other reduction in price).

Expert Services : If an Expert Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Hosting Services : If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).

Website Security : Refunds are only available within 30 days of purchase and will only be issued in cases where a manual malware removal was not completed. WordPress Premium Support : Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and there are unused credits remaining. The refund due will be prorated based on the amount paid for the plan for the remaining credits. The value of a credit is determined by the amount paid divided by the total credits on the plan.

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